Frequently Asked Questions

(these are general FAQ's , please contact your apartment owner for specific questions)

  • How do I book my apartment ?.......Once you have decided on your apartment please fill in the booking form , we will then email you our bank details , you need to pay 30% deposit to reserve the apartment and the balance is due 10 weeks before your holiday date .

  • How much do I pay ? ..... The price is advertised on the page for the individual apartment , you will also need to pay a £50 damages deposit when you pay your reservation deposit , this £50 is held against breakages in the apartment and will be refunded to you 2/3 weeks after your return from your holiday providing there are no breakages and the apartment is thoroughly cleaned

  • Do I need to bring bedding and towels  ? ....Yes you will need to bring towels and bedding , we can advise you of the bed layout so you can pack accordingly .

  • How do I find the apartment ? ..... We will email you full directions approx 4 weeks before your holiday , also you will see on the apartment webpage that there is a TOMTOM button , you can press this to add the exact location to your TomTom satnav.

  • How do I book a transfer ? ..... we can advise you of our recommended companies for transfers

  • What time can i arrive ? ....The earliest you can arrive in your appt is 4pm

  • What time do i have to vacate the apartment ? .....10 am is the checkout time , please remember that you will be expected to clean the apartment thoroughly before you leave .

  • What do I do with the key for the apartment ? .... you will receive a stamped addressed envelope with the key , simply pop it in the post box  when you leave (please don't forget !)

  • Can you offer a cleaning service  ? ....No sorry , you MUST clean the apartment yourself and leave it ready for the next guests.

  • Is my holiday protected by ABTA/ATOL ..... please remember that Accommodation in the Alps , is an advertising site that puts you in contact with the actual owner of the apartment , you will need to check with the owner you are booking with ; also please ensure you have quality holiday insurance (see our Holiday Extras )

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